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Refund/Cancellation Policy

CustomBoxesTech.com strives to not just meet your expectations but to help you achieve success in your business. However, in the rare event that a manufacturing defect occurs, we offer reprint within six working days from the delivery date.

Order Cancellation:

We understand that unexpected events occur and we do our best to accommodate, if your circumstances are likely to change, please inform us as soon as possible. Your refund will depend on how close your order is to completion. Of course, if we have not begun working on your order, you are entitled to a complete refund.

Return Request:

  1. The deadlines for all requests for refund is seven calendar days from the delivery date.
  2. We will respond to all emails requesting refunds within one working day. An acknowledgment email will be sent to you to receipt confirmation.
  3. Do not dispatch any return goods before approval by our our team.. We will confirm you an address for goods return shipping. Please ensure that this address is copied correctly as errors leading to shipments going astray cannot be compensated for.
  4. CustomBoxesTech.com will not bear the shipping cost of the package being returned. This will be customer’s responsibility/liability.
  5. Please inform us promptly about any damage or losses sustained during shipping.